Besterfield, Dale H Carol Besterfield Michna Glen H. Besterfield  Mary  Besterfield Sacre Hemant Urdhwareshe  Rashmi Urdhwareshe <br/><br/>
Total Quality Management / 
by Dale H. Besterfield,Carol Besterfield Michna,Glen H. Besterfield ,Mary  Besterfield Sacre,Hemant Urdhwareshe and Rashmi Urdhwareshe 
 - 3rd Ed. 
 - New Delhi:  Dorling Kindersley ,  2010 
 - p.558 
<br/><br/><label>ISBN: </label>9788131732274 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management and Auxiliary Services <br/>Management of Production<br/>Quality Control
<br/><br/><label>Dewey Class. No.: </label>658.562   / BES-T.3