TY  - BOOK
AU  - Besterfield, Dale H
AU  - Carol Besterfield Michna
AU  - Glen H. Besterfield 
AU  - Mary  Besterfield Sacre
AU  - Hemant Urdhwareshe 
AU  - Rashmi Urdhwareshe
TI  - Total Quality Management
SN  - 9788131732274
U1  - 658.562  
PY  - 2010///
CY  - New Delhi
PB  - Dorling Kindersley
KW  - Management and Auxiliary Services
KW  - Management of Production
KW  - Quality Control
ER  -