000			00557nam a2200181Ia 4500
008			211211s9999||||xx |||||||||||||| ||und||
020			_a978-93-5138-145-7
040			_cAKCL
082			_a658.812 _bSHA-C
100			_aJagdish N. Sheth
100			_aShainesh, G.
245		0	_aCustomer Relationship Management: A Stragetic Perspective _c/ by G. Shainesh
260			_aNew Delhi : _bTrinity,
300			_a198 p.
650			_aManagement and Auxiliary Services
654			_aManagement of Marketing, Sales Management, Customer Relations
942			_cBK
999			_c16719 _d16719